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Penguin Random House
Frequently Asked Questions
Becoming a Member
Is there a fee to join the Penguin Random House Reader Rewards Program?
Membership in the Program is free of charge. We launched this initiative to celebrate people like you, who love to read.
How do I sign up for the Program?
Start the sign-up process by clicking here
. We will ask you to share your email address, provide your name, birthday and zip code in order to enroll. We look forward to sending you a special gift on your birthday!
Who can join the Program?
The Program is open to U.S. residents who are over the age of 18 and who are not employed by Penguin Random House. Each member may enroll for a single account.
What communications will I receive after I sign up?
In addition to receiving news about books and authors from Penguin Random House, you’ll get a monthly e-mail exclusive for Program members that includes recommendations from our staff on what to read next. You will also receive emails summarizing your activity in the program.
What if I don’t want these communications?
You can opt-out of receiving general news by clicking “Manage Preferences” at the bottom of your email, and following the prompts on the preference page to unsubscribe. You will continue to receive emails specific to the loyalty program.
If your email includes an “unsubscribe from reader rewards emails” link in the footer, you must cancel your membership to the Reader Rewards program to stop receiving these. Just send an email to firstname.lastname@example.org
and we will assist you.
What if I forget my username or password?
You can utilize the “forgot password” link on the log-in screen to reset your password. The username is the email that you used to sign up for the program. If you’re still having trouble logging in, please contact email@example.com
Can I cancel my membership at any time?
What titles are eligible for points?
The majority of Penguin Random House titles are eligible for points. To ensure a title is eligible before you purchase it, check the penguinrandomhouse.com book detail page. Any book that includes the “Earn Points on This Purchase!” flag on the book detail page is eligible. If you can’t find the book on penguinrandomhouse.com, that means it is not published by us and is therefore not eligible to earn points.
As a quick reference, any book featured on your personalized dashboard is eligible for points.
If a title is not eligible for points, there will be a note on the book detail page that reads “This format is not eligible to earn points towards the Reader Rewards program” or “This title is not eligible to earn points for the Reader Rewards program.”
How many points will I earn per book I buy?
Each purchase you upload is worth 10 Program points. PLEASE NOTE: you can only earn a maximum of 10 points per single ISBN (i.e., per title). You may not earn additional points by purchasing multiple copies of the same title.
Can I purchase my book at any retailer?
We will accept a valid proof of purchase from any retailer who sells firsthand (non-used) books. This retailer must be located within the 50 US states or the District of Columbia. Your proof of purchase must include: the date of purchase, retailer name, and a book title or ISBN.
How do I submit my proof of purchase?
Make sure you keep your receipt! Then log in to your dashboard, click the “Enter Books” button at the top of the screen. Here you can simply upload a picture of your book’s ISBN along with a picture of your receipt.
In the case of audiobooks or ebooks (or if you can’t upload an image), you may manually enter your ISBN in Step 2: Enter Books.
If you’re having trouble locating any of these items, please look through the questions below or feel free to contact firstname.lastname@example.org
Can I upload more than one receipt image at a time?
No. Currently, receipt upload is limited to one single image.
If your receipt is long, please try to take a single picture that captures store name, store number, receipt ID, date of purchase, book title and ISBN, if available.
If you have made multiple purchases at multiple stores, please upload each store receipt and the associated purchased books separately.
Where do I find the ISBN for a print book, ebook, or audiobook?
We have made locating the ISBN easier for you on http://www.16jiaoju.icu
Navigate to any product page and find the ISBN next to each format type (Hardcover, Paperback, Ebook).
Alternatively, the tool tips on the page where you upload your proof of purchase includes a tool tip (look for the ?) that explains how to find the ISBN for a print title, ebook, or physical audio title.
Finding the ISBN for a downloadable audio requires a few more steps. Please do the following:
- Go to http://www.16jiaoju.icu
- Type the title of the book in the search bar
- Navigate to the product page for that title
- Expand the section that says “audio” next to the book cover and select “downloadable audio”
- Scroll down the page until you get to the Product Details section. The ISBN can be found in this section.
How long does it take a proof of purchase to post to my account?
We review all submissions for validity and may reach out to you via email for further proof of purchase if necessary. The points will post to your account within 72 hours.
Do my points expire?
Points will expire two years from the date of issue.
Is there a limit on the number of points I can earn?
Members are limited to earning a maximum of 720 points in a given calendar year.
Is there a time limit on my proof of purchase?
You may not earn points for receipts dated more than 30 days prior to your start date in the program. Otherwise, there are no restrictions on receipts dated after your start date in the program.
How many points do I need to earn a reward?
Once you have earned 120 points (the equivalent of uploading proof of purchase for 12 books), you will be issued a rewards code, available on both your dashboard and via email.
How do I use my rewards code?
Your rewards code can be used to redeem any eligible book(s) on penguinrandomhouse.com for free (up to a $30 value). Just log into your account, add books to your cart, and add the rewards code to the coupon field in the cart. Checkout as you normally would and the book(s) will ship to you from our warehouse.
What books are eligible for redemption on penguinrandomhouse.com?
The majority of Penguin Random House titles are eligible for redemption. To ensure a title is eligible before you add it to your cart, check the penguinrandomhouse.com book detail page. As long as the book detail page does not contain either of the following messages, it is eligible for redemption:
“This format is not eligible to earn points towards the Reader Rewards program.”
“This title is not eligible for purchase to earn points nor for redemption with your code in the Reader Rewards program.”
My cart total is greater than $30 – can I use a credit card to cover the difference?
The rewards code must cover the entire cost of the items in your cart in order to be used, so your cart total cannot exceed $30. You cannot use a credit card to cover a balance greater than $30.
My purchase is below $30 – will I get to keep the remaining balance of the rewards code?
No, if the total amount of items in you cart is below $30, the remaining balance is forfeited.
Do I pay for shipping or tax when I order my free book?
Nope—tax and shipping are on us.
Does my rewards code expire?
Yes, your code will expire six months from the date it is issued.